Terms of service

Last updated: 2 November 2026

1. About us

This website, vuextend.com, is operated by VueXtend ("we", "us", "our"), 8 Cheyney Walk, Abingdon OX14 1HN, United Kingdom. You can contact us at vuextend@gmail.com. These terms apply to every order you place with us and to your use of this website. Please read them before ordering.

2. Your consumer rights

If you are buying as a consumer, nothing in these terms affects your legal rights. In the UK these include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; for advice, contact Citizens Advice. If you live in France, you also keep the protection of French consumer law, including the 14-day right to withdraw and the 2-year legal guarantee of conformity.

3. Orders and contract

When you place an order you will receive an email acknowledging it. This is not acceptance. A contract is formed when we email to confirm your order has been dispatched.
We may decline an order, for example if an item is unavailable, if there is an obvious pricing error, or if we cannot deliver to your address. If we do, we will tell you and refund any payment in full.
You must be 18 or over to place an order.

4. Prices and payment

Prices are shown in pounds sterling (GBP) in the UK and in euros (EUR) in France, and include VAT. For France, VAT and import duty are paid at checkout, so there is nothing extra to pay on delivery.
Delivery is free to the UK and France.
Payment is taken when you place your order. We accept the payment methods shown at checkout. Payments are processed securely by our payment providers and we do not store your full card details.
If we discover a price error after you order, we will contact you and you can choose to continue at the correct price or cancel for a full refund.

5. Products

We describe our products as accurately as we can. Screen colours may look slightly different on your device, and product images are for illustration. Compatibility depends on your laptop's ports and operating system; please check the product page or contact us before ordering if you are unsure. Some Mac models need the included driver to run more than one extra screen.

6. Delivery

Delivery times are set out in our Shipping policy and are estimates. If we cannot deliver within 30 days of your order, you may cancel and receive a full refund.

7. Returns, cancellations and refunds

You may return your order within 30 days of delivery for a full refund, as set out in our Refund policy. This is in addition to your legal right to cancel within 14 days.

8. Warranty and faulty goods

Every product carries a 12-month manufacturer's warranty against defects. Our Refund policy explains how to claim. This warranty is in addition to your legal rights in respect of faulty goods, including, for customers in France, the 2-year legal guarantee of conformity.

9. Business customers

If you buy for business purposes, section 2 does not apply. Our total liability to a business customer for any order is limited to the price paid for that order, and we are not liable for loss of profit, business or data. Quotes for volume orders are valid for 30 days unless stated otherwise.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. We are not liable for loss of data, so please back up your work before connecting new hardware.

11. Using this website

All content on this website, including text, images, logos and design, belongs to us or our licensors. You may view and print it for personal use, but may not copy or reuse it commercially without our permission. We try to keep the website available and accurate but do not guarantee that it will be uninterrupted or error-free.

12. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, severe weather or supplier shortages. If this happens we will tell you, and you may cancel for a full refund.

13. Privacy

We use your personal information as set out in our Privacy policy.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this website when you placed it.

15. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in France, you keep the protection of French consumer law and can also bring proceedings in the French courts. If you have a complaint, please email us first and we will do our best to resolve it.